What We Offer
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1. Basics
Goal Setting
The importance of setting goals (Personal & business), starting with overcoming our fears and mood shifting. This is done through SMART goals, taking calculated risks as well as information seeking.
Communication Skills
How to communicate effectively by learning: Listening skills, body language, how to handle both individual and group communication challenges and finally identifying personal areas of improvement.
Team work & Team Building
Five steps to form a successful virtual team and make it seem as if the thousands of miles of separation pose no threat to solving issues.
Presentation Skills
How to design speeches that inform, instruct, persuade, or inspire an audience. How to deliver speeches in a professional way while keeping audience engaged. This is done by learning different techniques to respond to challenging situations while speaking.
Listening Skills
How to effectively enhance listening skills by being introduced to types of listening, paraphrasing as part of the proper communication skills.
Reading Body Language
Every communication is two conversations: the content and the body language. This training course helps you understand the meanings behind body gestures, correctly reading Body Language, avoiding misreading and wrong judgments as well as mirroring - building rapport with others.
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2. Leadership
Leadership
How to exploit and develop key traits for future leaders through acknowledging personal values and leadership styles which are unique and diverse. Also identifying the leadership competencies and creating an individual goal for leveraging participants' own leadership strengths.
Motivating Others
This training discusses the 4 drivers that motivate any type of employees which will enhance their quality of work as well as their loyalty to the company.
Delegation
How to understand the meaning of delegation and its importance. Learn how to delegate properly and when not to delegate. Recognize the most important characteristics of a delegator.
Creating Loyalty
Rensis Likert once observed, “The greater the loyalty of a group toward the group, the greater is the motivation among the members to achieve the goals of the group, and the greater the probability that the group will achieve its goals.” This training offers you a clearer overview on the career path and future potentials as well as having positive attitude shift to enhance loyalty at the company.
New Supervisor Skills
How to prepare excellent employees, who have been promoted, for their new roles, and make it easier to adapt to the new supervisor position, and thus creating a valuable manager.
Agility Training
How to work nimbly on a daily basis. Agility is not simply a state of mind; it is a way of working. Helping leaders, teams, and individual performers become more flexible and responsive.
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3. Day-2-Day
Time Management
How to understand and apply the time management process at work after conducting Self-assessment in order to be able to set clear goals and priorities. Learn about time wasters and how to overcome them as well as managing emails and paper work effectively.
Stress/Change Management
How to manage time successfully, interact with difficult people, prioritize and determine what is really important. The training also addresses how to employ physical and mental techniques for coping with stress and creating reachable goals.
How to help employees adapt to changes in a health way by guiding them through the Change Journey. How to identify the Perceived Losses and Explore the Opportunities from a Proposed Change.Negotiation Skills
Build understanding of the basics of negotiation through the understanding of primary principles of negotiation and ways others influence us. The training focuses on: Investigating interests, Ethics in negotiation and Negotiation success factors.
Innovation
The principles and practices of innovation that foster an organization that “thinks” and acts with more urgency, responsiveness, flexibility and creativity.
Business Ethics
This training explains the meaning of ethics and their sources, national and international ethics, and how to balance them into your own good.
Basics of Emotional Intelligence
A better understanding of ourselves and those around us.
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4. Specialized
Customer Care
Applies basic customer care skills using active listening skills and telephone skills. Not only does it train you into working with unhappy customers, it teaches you how to exceed customers’ expectations.
Retail Selling Skills
Transforming our Retail outlets and its staff from sales driven operational mode into a full “Experience Center”, which will turn the customer visit into an enjoyable Journey by using the right “Merchandising” &“Customer interaction” tools to better serve Umniah customers, and provide a “Consistent Quality” of Service, which will satisfy and retain the customer, and “Reward the Employee”.
Business Writing
The training focuses on recognizing the importance of business writing and managing the process of writing. It teaches you how to structure a clear message as well as identifies ways and techniques for grabbing.
New Employee Orientation
Targeted to integrate new employees smoothly and quickly into the organization. To introduce employees to the organization as a whole, to their department’s goals, to the importance of their roles and make them feel welcome. To get employees excited about being a part of the organization and motivated to do the best job possible.
Diversity Training
Targeted to promote tolerance, increase employee satisfaction, and create a positive work environment for all.
Personality Types
Understand how and why people act differently and be able to win all types over.
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5. Managers
Manager skills
Hone the basic management skills of your up-and-coming leaders before they are placed in high-pressure management positions.
Coaching & Mentoring
This program is an interactive set of experiences that spell out the role of coaching for in-house trainers. The workshop focuses on the acquisition of coaching skills through self-assessment and action planning. Effective coaching practices are also introduced and applied.
Interview Skills
The art and science of interviewing focusing on how different interview formats work.
The Art of Feedback
Including Feedback effectiveness self-assessment, a feedback readiness assessment, and an 8-step process for developing and enhancing your feedback delivery skills.
Meetings that Work
A simple three-step process that will enable any meeting leader to stop wasting time and make meetings work by harnessing a group’s creativity and energy and directing it towards solving problems, generating new ideas, and moving big ideas forward. Included are tips on running meetings activities, communicating effectively, keeping the meeting on track, and using conflict productively.