The importance of setting goals (Personal & business), starting with overcoming our fears and mood shifting. This is done through SMART goals, taking calculated risks as well as information seeking.

How to communicate effectively by learning: Listening skills, body language, how to handle both individual and group communication challenges and finally identifying personal areas of improvement.

Five steps to form a successful virtual team and make it seem as if the thousands of miles of separation pose no threat to solving issues.

How to design speeches that inform, instruct, persuade, or inspire an audience. How to deliver speeches in a professional way while keeping audience engaged. This is done by learning different techniques to respond to challenging situations while speaking.

How to effectively enhance listening skills by being introduced to types of listening, paraphrasing as part of the proper communication skills.

Every communication is two conversations: the content and the body language. This training course helps you understand the meanings behind body gestures, correctly reading Body Language, avoiding misreading and wrong judgments as well as mirroring - building rapport with others.

How to exploit and develop key traits for future leaders through acknowledging personal values and leadership styles which are unique and diverse. Also identifying the leadership competencies and creating an individual goal for leveraging participants' own leadership strengths.

This training discusses the 4 drivers that motivate any type of employees which will enhance their quality of work as well as their loyalty to the company.

How to understand the meaning of delegation and its importance. Learn how to delegate properly and when not to delegate. Recognize the most important characteristics of a delegator.

Rensis Likert once observed, “The greater the loyalty of a group toward the group, the greater is the motivation among the members to achieve the goals of the group, and the greater the probability that the group will achieve its goals.” This training offers you a clearer overview on the career path and future potentials as well as having positive attitude shift to enhance loyalty at the company.

How to prepare excellent employees, who have been promoted, for their new roles, and make it easier to adapt to the new supervisor position, and thus creating a valuable manager.

How to work nimbly on a daily basis. Agility is not simply a state of mind; it is a way of working. Helping leaders, teams, and individual performers become more flexible and responsive.

How to understand and apply the time management process at work after conducting Self-assessment in order to be able to set clear goals and priorities. Learn about time wasters and how to overcome them as well as managing emails and paper work effectively.

How to manage time successfully, interact with difficult people, prioritize and determine what is really important. The training also addresses how to employ physical and mental techniques for coping with stress and creating reachable goals.
How to help employees adapt to changes in a health way by guiding them through the Change Journey. How to identify the Perceived Losses and Explore the Opportunities from a Proposed Change.

Build understanding of the basics of negotiation through the understanding of primary principles of negotiation and ways others influence us. The training focuses on: Investigating interests, Ethics in negotiation and Negotiation success factors.

The principles and practices of innovation that foster an organization that “thinks” and acts with more urgency, responsiveness, flexibility and creativity.

This training explains the meaning of ethics and their sources, national and international ethics, and how to balance them into your own good.

A better understanding of ourselves and those around us.

Applies basic customer care skills using active listening skills and telephone skills. Not only does it train you into working with unhappy customers, it teaches you how to exceed customers’ expectations.

Transforming our Retail outlets and its staff from sales driven operational mode into a full “Experience Center”, which will turn the customer visit into an enjoyable Journey by using the right “Merchandising” &“Customer interaction” tools to better serve Umniah customers, and provide a “Consistent Quality” of Service, which will satisfy and retain the customer, and “Reward the Employee”.

The training focuses on recognizing the importance of business writing and managing the process of writing. It teaches you how to structure a clear message as well as identifies ways and techniques for grabbing.

Targeted to integrate new employees smoothly and quickly into the organization. To introduce employees to the organization as a whole, to their department’s goals, to the importance of their roles and make them feel welcome. To get employees excited about being a part of the organization and motivated to do the best job possible.

Targeted to promote tolerance, increase employee satisfaction, and create a positive work environment for all.

Understand how and why people act differently and be able to win all types over.